Water damage restoration questions
Eight straight answers about cost, timing, insurance, and mold for Allen homes.
Emergency Line(972) 544-433924/7 emergency line. Free estimates from local pros.
Here are the eight questions people ask most before they dial, answered straight, no pitch attached. For what happens once you’re past the first call, the guides section holds the detail on drying, mold, and insurance.
Common questions
What's this call actually going to cost me, hidden fees or not?
Nothing hidden. Calling and asking questions doesn't put a charge on anything. You only spend money once you decide to hire the company that gives you an estimate.
Can I call about a rental property?
Yes. Tenants and landlords both use this line. A crew can meet whoever is at the property for the estimate, but the decision to hire belongs to whoever pays for the work, usually the owner.
If someone calls me back, who is that?
The local crew taking your case. They call to confirm the address and set a time for the free estimate, and they handle the job from there if you decide to hire them.
Can you tell me exactly when help will reach my house?
No, and anyone who gives you an exact time is guessing. It depends on which company is closest, what the weather's doing, and how many other calls came in that day.
Am I guaranteed insurance will cover what's happening at my house?
No guarantee either way. Coverage depends on your specific policy and what caused the water. Many policies treat a sudden pipe failure differently than a slow leak that built up over months.
What's the catch on a 'free' estimate?
None that we know of. Looking at an estimate doesn't obligate you to hire that company, or anyone else. Walk away and get a second opinion if you want one.
Is there a size where mold work stops being a DIY job in Texas?
Texas draws that line at 25 square feet of contamination in one connected patch, something close to the footprint of a small bathroom. Below that, you can handle your own house without a license. At or above it, a hired company needs a state license from TDLR to do the work.
Is somebody listening in or recording when I call?
Calls to this line may be recorded for quality and training. That's standard for plenty of business lines, not just this one.
Talk to a local pro now
We answer 24/7. One call gets a Allen crew moving on your water damage, with a free estimate and help with your insurance claim.
Emergency Line(972) 544-4339Free estimates. No obligation to hire.